Technical Account Manager

Job Description

[Title] Technical Account Manager

[Report] Vice President of Client Success

[Location] Denver, CO (telecommute is available)

Are you an innovator, problem solver, and do you enjoy working in an entrepreneurial environment? If yes, this position may be right for you. Join and grow with us! Unitas Global is currently seeking qualified candidates to be considered for a Technical Account Manager (TAM) position. The TAM shall develop relationships with key customers, analyze the client environment and needs, and provide strategic, technical recommendations to strengthen the client infrastructure and Unitas Global’s ability to support. The TAM understands the account strategy, the customer’s network, compute, and cloud migration journey as well as business priorities and objectives. This candidate will be a dedicated trusted advisor, both internally and with the client, and will drive customer satisfaction. As part of the Client Success team, the TAM will influence our customer’s success by implementing new solutions, ensuring our customers stay up on new technologies, and navigate critical issues as they arise.

Job Responsibilities include but not limited to:

  • Understanding the customer’s current network, compute, cloud infrastructure and growth needs; share these requirements across different internal groups, and drive initiatives to provide an exceptional customer experience
  • Work closely with the customer, sales management, and internal support teams to advocate and influence a successful customer experience
  • Work with technical teams within the customer and Unitas organizations to implement strategic architecture changes and drive/manage these changes via strident change control
  • Stay current on changes within technology to advise on the best methods and technologies to support client growth and/or address challenges
  • Provide leadership and guidance on strident change control to implement proposed changes, including Method of Procedure (MOP) reviews, gaining required approvals, and driving towards zero down-time and successful changes
  • Manage complex customer situations, coordinating the actions of multiple stakeholders (engineering, customer support, implementation, and sales) ensuring the customer and internal stakeholders have the information required to make decisions and resolve customer issues quickly
  • Quarterly metric updates to the customers including all team members
  • Be a subject matter expert on our solutions
  • Travel on short notice or be on customer’s site
  • Perform other duties as assigned

Qualifications:

  • 10 years+ technical experience in Managed Service Provider/IT Services, hosting and cloud computing
  • Significant tenure in sales support and customer success roles
  • Experience supporting High Profile Customers who have purchased Data Center Hosting, Managed Cloud, and Managed Networking solutions
  • Strong experience in scaling up/scaling down cloud architecture and licensing requirements
  • Strong networking experience
  • Strong solution architecture design, documentation, and implementation
  • Highly motivated with a talent for working with multiple teams to achieve outcomes
  • Ability to calmly work under stressful conditions and professionally articulate options for success Strong collaboration and professional communication skills
  • Leadership in driving change control
  • Experience working with C-level contacts
  • Excellent written and verbal communication
  • Project management or service delivery qualifications such as PMP a considerable plus
  • Excellent in organization, time management, and planning skills
  • Ability to work both independently and with the team
  • Keen ability to influence teams across the organization both, internal and external, to achieve desired customer outcomes

Preferred

  • Advanced Networking and Cloud Certifications
  • Bachelor’s Degree from an accredited college/university

Working Conditions:

  • Able to stand or sit for extended periods of time
  • Able to lift up to 25 pounds occasionally
  • Able to walk long distances
  • Able to travel via plane, train, auto, on short notice

Unitas Global is a rapidly growing organization providing enterprise businesses with cloud solutions tailored to specific company demands. We offer competitive compensation and benefits such as medical, dental, vision, 401k, and unlimited PTO.

Unitas Global is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, or any other protected status. Please contact HR at Recruiting@unitasglobal.com if applicants require accommodations during the application process.

To Apply: Send your CV and a cover letter to recruiting@unitasglobal.com.