Supporting Public Service Workers at Home During COVID-19

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As the ever-changing business requirements due to COVID-19 create challenging situations for our clients, the Unitas team is hard at work to enable clients to adapt properly and quickly.

 

One of the healthcare customers we support, a public services agency, is responsible for providing shelter and care for 12,000 foster children. As an essential business, the agency had to nimbly adapt their business for continuity through the current health situation. Some agency employees were suddenly required to continue providing a safe space in group homes, while other employees were suddenly required to work from home. Running a business from home can be a challenging one.  Not everyone has the same infrastructure or comfort with technology.  Unitas Service Desk is on call and supporting the agency’s workforce as they transitioned to working from home.

 

This includes troubleshooting “at home” devices and connections so the agency can focus on care for the children under their supervision instead or configuring laptops and printer connections. Unitas operates a 24x7x365 Service Desk that is an extension of a client’s IT team.  By taking full ownership of every support case, Unitas frees up client team’s time to focus on business activities. The Unitas Service Desk team supports end-users in an organization by managing the technology they use each day, including common desktop applications and SaaS offerings such as Microsoft Office 365 and Google G Suite.

 

At Unitas, we are working every day to enable clients to overcome the IT challenges presented by COVID-19. You can read more about the specific challenges that another healthcare client faced, or how we solved remote work needs for a  global manufacturing client.

 

Read how this same healthcare company achieved greater efficiencies and costs savings migrating to managed public cloud services.

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